Store Policy

Salon & Service Policies

At HairbyMilan, we strive to provide the highest level of professionalism and service. To ensure a smooth and efficient experience for all clients, please review our policies carefully before booking your appointment.

Maintenance & Appointment Policies

• Maintenance Appointments

  • Maintenance services are only available on Tuesdays and Wednesdays. Please plan accordingly.

• Closure & Frontal Maintenance

  • We do not provide maintenance for closures or frontals that are older than three (3) weeks.

• Late Policy

  • Punctuality is essential. If you arrive 15 minutes late to your appointment, it will be automatically canceled to avoid scheduling conflicts.

• Cancellation Policy

  • Cancellations made within 12 hours of the scheduled appointment will be charged in full, with no exceptions.

• Frontal & Closure Requirements

  • Previously worn frontals or closures from another stylist will not be accepted for installation. Please provide new, unused pieces.
  • Only full HD lace frontals and closures are accepted for services.

• T-Part Wig Policy

  • We do not install T-part wigs under any circumstances.

• Bundle Requirements

  • For a seamless and professional install, all bundles must be whole and uncut (with the exception of one cut bundle per install).

• Hair Preparation Guidelines

  • If you choose to arrive with pre-washed hair, ensure there is no oil or grease in the hair. This helps achieve the best styling results.

• Deposit Policy

  • All deposits are non-refundable, as they secure your appointment slot.

• Color Services

  • For custom color services, bundles must be dropped off at least 4-5 business days prior to your appointment to allow sufficient processing time.

Policy for Wigs, Bundles & Products

We take great pride in offering premium quality wigs, bundles, and hair products. Please note our policies regarding purchases:

• No Refunds

  • Due to the nature of our products, all sales are final. Refunds will not be issued under any circumstances.

• Final Sale Policy

  • Once a purchase is made, it cannot be exchanged or returned. Please double-check your order before completing your transaction.

• Product Liability

  • We are not responsible for any products, wigs, or bundles once they have been sold and in your possession for over seven (7) days.

Thank you for choosing HairbyMilan! We appreciate your understanding and cooperation in adhering to our policies, ensuring a seamless and enjoyable experience for all clients.